Mastplay Privacy Policy – How we protect your information

Mastplay only collects the information necessary to operate the platform properly, maintain security, and meet legal obligations. We don't believe in collecting data for the sake of it.

Primary reasons for data collection:

• For creating and managing your account.
• To verify your identity through KYC — which also helps keep your own account secure.
• To process deposits and withdrawals.
• To prevent fraud and money laundering — which protects the interests of all honest members.
• To provide customer support and resolve issues.
• To inform you of relevant promotions and bonus offers (only with your consent).

Every piece of data we collect has a specific purpose. Mastplay never uses it beyond that:

• Name & date of birth: Used for age verification and the KYC process. For no other purpose.
• Mobile Number: Used for OTP delivery, urgent notifications, and support. Marketing SMS will not be sent without your consent.
• Payment Number: Only for processing deposits and withdrawals. Full mobile banking account details or PINs are never stored by Mastplay.
• Usage data: To understand which parts of the platform are used most and improve them accordingly. This data is not linked to any personal identity.
• Device Information: For security purposes, to prevent unauthorized access to your account from unrecognized devices.

Mastplay never uses personally identifiable information for internal analytics. Platform improvements are driven by aggregated, anonymized data only.

Mastplay does not sell or rent your data to any third party. However, data may be shared in a limited set of circumstances:

• Payment Processor: Only limited data is shared with bKash, Nagad, and Rocket solely to process transactions. These companies operate under their own privacy policies.
• KYC Verification Services: Limited information is shared with trusted verification agencies solely to confirm identity.
• Legal authorities: Mastplay is legally required to disclose information when ordered by a court or directed by a regulatory authority. Where possible, you will be notified in advance.
• Fraud Prevention: Relevant authorities may be informed in cases of money laundering or serious fraud.

The Mastplay website uses cookies and similar technologies. These store small files in your browser that help the site recognize you on future visits.

Types of cookies Mastplay uses:

• Essential Cookies: To keep your login session active. These are essential for the platform to function and cannot be disabled.
• Performance cookies: To understand which pages are used most. This data is anonymous.
• Preference Cookies: To remember your language and other settings, so you don't have to reconfigure them each time you visit.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect login functionality and other core features.

Mastplay does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account & Identity Information: For as long as your account remains active, and for a maximum of 5 years after closure if required by law.
• Financial Transaction Records: Anti-money laundering laws generally require retention for 5–7 years.
• KYC Documents: Securely stored after verification and deleted in accordance with regulatory guidelines.
• Usage data & cookies: Typically between 30 and 90 days.

If you request account closure, all your data will be deleted once the mandatory legal retention period has expired. You will be notified before any deletion takes place.

Mastplay is strictly for users aged 18 and above. The platform does not knowingly collect or store personal information from anyone under 18.

Date of birth is verified at registration. Age is further confirmed through National ID during the KYC process. If an account is found to have been created by someone under 18, it will be immediately closed and all submitted information will be deleted.

If a parent or family member believes a minor is using Mastplay, In the Help Center let us know — we'll act promptly.

Mastplay believes your data belongs to you — we are simply its custodians. That is why you hold several important rights:

Multiple layers of technical security protect your data at Mastplay. Not just promises — real measures in place:

• 256-bit SSL/TLS encryption: All data transfers are encrypted. You can verify this by checking for the padlock icon (🔒) in your browser's address bar.
• Password Hashing: Your password is never stored directly in Mastplay's database — only an encrypted hash is kept.
• Security Audits: Regular vulnerability assessments are conducted by independent third-party security experts.
• Restricted Access: Mastplay staff only have access to the information required for their specific role.
• Data Backup: Data is backed up regularly to prevent any loss due to technical issues.

In the event of a security breach that puts your data at risk, Mastplay will notify all affected members within 72 hours and take all necessary action.

When Mastplay updates this policy, the "Last Updated" date at the top of the page will change. For significant changes, members will be notified via SMS to their registered mobile number or through an in-account notification.

Continued use of the platform after any changes constitutes acceptance of the updated policy. It's a good habit to review this page from time to time.

If you have any questions or concerns about this policy, please contact us:
Email: support@mastplay.best
Live Chat: Available 24/7 in Bangla